Ryze Gene Smart Watch

To update the weather data, you must sync the smart watch with the Ryze Connect App. Try the following in sequence:

1. Enable location service on your smart phone.
2. Turn off your smart phone Wi-Fi and turn on the phone’s 4G data network.
3. Check that the Ryze Connect App has been granted access the phone’s location so that the App can determine your location automatically. If the App cannot determine your location, weather data will not be available. For better service, enable GPS to improve positioning accuracy.
4. Check that the smart phone has stable internet connection. Being indoor or in an enclosed environment may result in loss of GPS and therefore inability for the App and the watch to obtain updated weather forecast information. Please move to an open area and try again.
   
   When the smart watch remains connected to the Ryze Connect App, the App periodically sends updated weather data to the watch. However, when network coverage is poor, weather data may not be synced. In this case, earlier weather data is displayed (if available), or the message “data unavailable” is displayed.
5. Do the following
   • Check that the smart watch is connected to the App.
   • In the App, tap Device menu. Tap More settings. Then enable (disable then re-enable again) the Weather Push function. Click < to save the setting change. Next, go to Home menu and swipe down the phone screen to complete a data sync.

1. Open Ryze Connect App. Ensure the smart watch is connected to the App.
2. In the App, go to the Device menu and tap Notifications.
3. Tap on Select to set Notification Access. In the following screen, turn on the switch for Ryze Connect to enable notification access. Then tap < to save the setting.
   
   On iOS devices, you also need to enable system notifications. Go to the phone’s Settings > Bluetooth, find Ryze Trek, tap the ⓘ icon next it and then turn on Share System Notifications.
   
   
4. For iOS devices, go to the phone’s Settings > Notifications > Show Previews and check that it is set to Always.
   
5. Power off your phone and power on again, but do not use the Restart option

Ensure that Bluetooth is always connected. The smart watch does not display notifications for messages or calls that are received while Bluetooth is disconnected. The smart watch will not receive notifications after the device is set to DND (Do Not Disturb) mode.

The smart watch does not download the weather data directly. To update the weather data, you must sync the smart watch with the App. Try the following in sequence:

1. Enable location service on your smart phone.
2. Check that the Ryze Connect App has been granted access the phone’s location so that the App can determine your location automatically. If the App cannot determine your location, weather data will not be available. For better service, enable GPS to improve positioning accuracy.
3. Check that the smart phone has stable internet connection. Being indoor or in an enclosed environment may result in loss of GPS and therefore inability for the App and the watch to obtain updated weather forecast information. Please move to an open area and try again.
   
   When the smart watch remains connected to the Ryze Connect App, the App periodically sends updated weather data to the watch. However, when network coverage is poor, weather data may not be synced. In this case, earlier weather data is displayed (if available), or the message “data unavailable” is displayed.
4. If the smart phone is connected to a Wi-Fi network, please turn off the Wi-Fi on your smart phone and try switching to the phone’s 4G network.
5. Open the Ryze Connect App then do the following:
   1. Go to Device menu. Check that the smart watch is connected to the App.
   2. Under Device menu, tap More settings. Ensure that Weather Push and Automatic positioning is enabled. Tap < twice to save the settings and return to the Device menu.
   3. Go to Home menu and swipe down the phone screen to complete a data sync.

1. Open the Ryze Connect App then do the following:
   1. Go to Device menu. Check that the smart watch is connected to the App.
   2. Under Device menu, tap More settings. Ensure that Music Control is enabled. Tap < once to save the settings and return to the Device menu.
   3. Go to Home menu and swipe down the phone screen to complete a data sync.

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it could result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie. In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.

Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings. In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance. When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles. Ensure that the device remains in close contact with your skin. Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly.

To improve step count accuracy, the device has a minimum threshold of steps. Steps are registered when you have walked more than 10 consecutive steps (20 steps at night).

The smart watch does not need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device.
The smart watch can retain up to seven days’ exercise and sleep data in typical use.

Open the App. Go to the Home menu where you can view your last Exercise record. Tap the Exercise card to view all records. Exercise initiated on the smart watch will be marked with a watch icon. Tap on a workout to view its details.